We know you’ve got questions about our western gear, and we’re here to answer them. Whether you’re a working cowboy, competitive rider, or just starting your western journey, this guide will help you navigate our store with ease.
About Our Store
What kind of products does HORSE TACK Store offer?
We specialize in everything for the western lifestyle! From high-quality saddles (barrel racing, cutting, and more) to horse care products, ranch supplies, and authentic western apparel for cowboys of all ages. We’ve got the gear to keep you and your horses ready for the arena or the ranch.
Who is HORSE TACK Store for?
Our store caters to:
- Working cowboys and ranch hands
- Competitive riders (barrel racing, cutting, etc.)
- Horse owners and equestrian enthusiasts
- Parents outfitting their little cowboys
- Farm and ranch operators
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account lets you track orders, save your shipping info, and get updates on new products.
I forgot my password. What should I do?
No worries, partner! Just click “Forgot Password” on the login page, and we’ll send you instructions to reset it to your registered email address.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arrives in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after dispatch
Do you ship internationally?
Yes indeed! We ship worldwide except to some Asian countries and remote areas. Whether you’re in Australia or Europe, we’ll get your western gear to you.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information. You can follow your gear’s journey right to your door – no guesswork involved!
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely! We use industry-standard encryption to protect your payment information. Your security is as important to us as the quality of our saddles.
Returns & Exchanges
What’s your return policy?
If any item doesn’t meet your expectations, you can return it within 15 days of receipt. We stand behind our products because we use them ourselves on the ranch and in the arena.
How do I initiate a return?
Just email our customer service team at [email protected] with your order number and the item(s) you’d like to return. We’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
Product Questions
How do I know what size saddle/chaps/apparel to order?
Each product page has detailed sizing information. For saddles, we recommend measuring your horse and comparing to our sizing charts. When in doubt, our western-savvy customer service team can help you choose the right fit.
Do you offer product recommendations for specific activities?
You bet! Whether you’re into barrel racing, ranch work, or just casual riding, we can suggest the right gear for your needs. Just reach out to us at [email protected].
Contact Us
How can I get in touch with customer service?
Our friendly team is ready to help! Email us at [email protected] for any questions about products, orders, or the western lifestyle in general. We typically respond within 1 business day.
Where is HORSE TACK Store located?
Our headquarters is at 5017 Patton Lane, Charlotte, US 28202. While we don’t have a physical storefront, we’re proud to serve customers worldwide through our online store.
Still got questions? Don’t hesitate to reach out, partner! At HORSE TACK Store, we’re more than happy to help you find the perfect gear for your western needs. Now saddle up and shop with confidence!