Last Updated: [Insert Date]
Howdy Partner! Welcome to HORSE TACK Store (westerngearusa.com). These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium western gear and equestrian supplies.
1. General Terms
By accessing and shopping at HORSE TACK Store, you accept these terms in full. If you disagree with any part, please don’t use our website.
1.1 Website Use
You agree to use our site for lawful purposes only. Any misuse or unauthorized access may result in termination of your privileges.
1.2 Age Requirement
You must be at least 18 years old or have parental consent to make purchases on our site.
2. Products & Services
We specialize in high-quality western and equestrian gear including:
- Animal care products
- Riding equipment (saddles, bits, breast collars)
- Western apparel (boys’ clothing, chaps, cowboy hats)
- Barn and ranch supplies
- Competition gear (barrel racing saddles, calf ropes)
2.1 Product Descriptions
We strive for accuracy but can’t guarantee colors will match exactly due to screen differences. Sizing charts are provided as guides.
2.2 Product Availability
All items are subject to availability. We’ll notify you promptly if an item becomes unavailable after ordering.
3. Ordering & Payment
3.1 Placing Orders
By placing an order, you’re offering to purchase under these terms. We’ll confirm receipt via email but this doesn’t mean we’ve accepted your order.
3.2 Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal. All payments are processed securely.
3.3 Pricing
Prices are in USD. We reserve the right to adjust prices but will honor the price at time of order confirmation.
4. Shipping & Delivery
4.1 Processing Time
We saddle up fast! Orders are processed within 1-2 business days (excluding weekends/holidays).
4.2 Shipping Options
- Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after shipment
- Free Shipping (Orders >$50): EMS, 15-25 business days after shipment
4.3 Delivery Areas
We ship worldwide except certain Asian and remote regions. International customers are responsible for customs fees.
5. Returns & Exchanges
5.1 Return Policy
We accept returns of most unworn, unwashed merchandise with original tags within 15 days of delivery.
5.2 Non-Returnable Items
For safety/hygiene reasons, we can’t accept returns on: Farrier Supplies, Felt Cowboy Hats, Dally Wrap, Calf Ropes, or custom items.
5.3 Return Process
- Email [email protected] within 15 days with order details
- Pack items securely with original tags/packaging
- Ship to: HORSE TACK Store Returns, 5017 Patton Lane, Charlotte, US 28202
5.4 Refunds
Refunds are issued to original payment method within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return is our error.
6. User Responsibilities
6.1 Account Security
You’re responsible for maintaining your account confidentiality and all activities under your account.
6.2 Accurate Information
You must provide current, complete, and accurate purchase and account information.
6.3 Prohibited Uses
You may not use our site to: transmit harmful code, spam, or unlawful material; impersonate others; or interfere with site operations.
7. Intellectual Property
All content on this site (logos, text, images) is our property or used with permission and protected by copyright laws.
8. Limitation of Liability
HORSE TACK Store isn’t liable for: indirect damages, product misuse, delays beyond our control, or minor website errors.
9. Changes to Terms
We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.
10. Contact Us
For questions about these Terms:
Email: [email protected]
Hours: Monday-Friday, 8am-5pm CST
Address: 5017 Patton Lane, Charlotte, US 28202
Thank you for choosing HORSE TACK Store for all your western gear needs. Ride on, partner!